Brexmay Pty Ltd t/as Bernats Lewis Real Estate
Shop 2, 76 City Road, Beenleigh QLD 4207
Phone: (07) 3807 0999 or 0407 108 725
Email: email@bernatslewis.com.au

Website: www.bernatslewis.com.au

1. Commitment to Your Privacy

At Bernats Lewis Real Estate, we value your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, store, and disclose your personal information when providing our real estate services.

2. What Personal Information We Collect

We collect personal information necessary for us to provide real estate, property management, and related services. This may include:

Your name, address, contact number, and email address

Proof of identity (e.g., driver’s licence, passport, or other identification documents)

Employment and income details

Property ownership, rental, or purchasing information

References from employers, landlords, or agents

Details relating to rental payment history or tenancy records

We collect this information directly from you (via forms, phone, email, or in person) and, where necessary, from third parties such as tenancy databases, referees, and publicly available sources.

3. How We Use Your Information

Your personal information may be used for purposes including:

Processing tenancy and property applications

Managing rental properties and tenancy agreements

Facilitating property sales and purchases

Conducting tenancy reference checks and verifying identity

Communicating with you regarding properties or services

Meeting our legal and regulatory obligations

We will not use your personal information for any other purpose without your consent unless required or authorised by law.

4. Disclosure of Personal Information

We may disclose your personal information to:

Property owners, landlords, tenants, and prospective buyers or sellers

Utility companies (for connection or disconnection of services)

Tenancy databases such as TICA, National Tenancy Database (NTD), or Trading Reference Australia (TRA)

Contractors, tradespeople, and service providers engaged for property maintenance or repairs

Financial institutions, insurance companies, and legal representatives

Government authorities, tribunals, or courts as required by law

We take reasonable steps to ensure that all third parties handle your information securely and in accordance with the Privacy Act.

5. Storage and Security

We store your personal information securely, both electronically and in paper form.
Our systems are protected by passwords, encryption, and restricted access to ensure your information is safeguarded against misuse, loss, unauthorised access, modification, or disclosure.

6. Access and Correction

You may request access to the personal information we hold about you or ask for corrections if it is inaccurate, incomplete, or out of date.
To do so, please contact us using the details below. We will respond within a reasonable timeframe and may require verification of your identity before releasing information.

7. Website and Online Forms

When you visit our website (www.bernatslewis.com.au), we may collect non-identifiable information such as your browser type, device, and usage statistics for the purpose of improving our services.
Any personal details entered into online forms are used only for their stated purpose and transmitted securely.

8. Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us. We will investigate your complaint promptly and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or phone 1300 363 992.

9. Contact Us

For privacy-related queries or requests, please contact:

Bernats Lewis Real Estate
Shop 2, 76 City Road, Beenleigh QLD 4207
Phone: (07) 3807 0999 or 0407 108 725
Email: email@bernatslewis.com.au

Website: www.bernatslewis.com.au